Before download
Contact us promptly if the wrong product or plan was purchased and supply has not begun.
Explore section ↓REFUNDS
A fair policy for digital software.
When a refund may be available, how digital delivery affects withdrawal rights and how to request review.
Requesting review
Use the Contact form, select Billing or licence, identify the order and explain the requested outcome. Do not submit payment-card data or passwords.
Before digital supply
A mistaken product or plan should be reported promptly before download, licence activation or other digital supply begins.
Verified product problem
Support must receive enough safe technical context to reproduce the issue and a reasonable opportunity to provide a correction, workaround or compatible update.
Non-refundable situations
A change of mind after digital supply, third-party provider charges, hosting incompatibility outside published requirements or use beyond the licence scope may not qualify, except where mandatory law requires otherwise.
Decision and payment route
Approved refunds return through the original payment method where possible. Processing time also depends on the payment provider and receiving bank.