Vóór downloaden
Neem snel contact op als je het verkeerde product of abonnement hebt gekozen en levering nog niet is begonnen.
Bekijk onderdeel ↓RESTITUTIES
Een eerlijk beleid voor digitale software.
Wanneer een restitutie mogelijk is, hoe digitale levering het herroepingsrecht beïnvloedt en hoe je een beoordeling aanvraagt.
Requesting review
Use the Contact form, select Billing or licence, identify the order and explain the requested outcome. Do not submit payment-card data or passwords.
Before digital supply
A mistaken product or plan should be reported promptly before download, licence activation or other digital supply begins.
Verified product problem
Support must receive enough safe technical context to reproduce the issue and a reasonable opportunity to provide a correction, workaround or compatible update.
Non-refundable situations
A change of mind after digital supply, third-party provider charges, hosting incompatibility outside published requirements or use beyond the licence scope may not qualify, except where mandatory law requires otherwise.
Decision and payment route
Approved refunds return through the original payment method where possible. Processing time also depends on the payment provider and receiving bank.